Privacy Policy

Effective Date: April 16, 2026

Last Updated: April 16, 2026

Collateraly, operated by Neural Leap Ventures ("we," "us," or "our"), values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://collateraly.com/ and use our services.

1. Information We Collect

We may collect the following types of information:

• Personal information you provide directly, such as your name, email address, phone number, mailing address, and details about your jewelry.
• Financial information you provide for loan processing, including banking details.
• Identification documents, such as a driver's license, for identity verification.
• Usage data collected automatically, including IP address, browser type, pages visited, and referring URL.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your loan application and jewelry appraisal.
• Communicate with you about your account, including inquiry updates, shipment notifications, parcel receipt alerts, and other account-related service messages via SMS, email, or phone.
• Verify your identity and prevent fraud.
• Improve our website and services.
• Comply with legal and regulatory obligations.

3. SMS Messaging and Opt-In

Program Name: Neural Leap Ventures SMS Program (d/b/a Collateraly)

How You Opt In: You may opt in to receive marketing SMS messages by submitting a Collateraly web form and manually checking the optional SMS consent checkbox before submission. Active consent pages include https://collateraly.com/ and https://collateraly.com/sms-opt-in.html. Consent is not a condition of purchase.

Message Types: Marketing and promotional text messages related to offers, updates, and services.

Message Frequency: Message frequency varies. Up to 4 messages per month.

Message and Data Rates: Message and data rates may apply. Contact your mobile carrier for details.

Opt-Out: Reply STOP at any time to unsubscribe. After opting out, you may receive a final confirmation message.

Help: Reply HELP for help, or contact us at support@collateraly.com or +1 628-313-5687.

No Sharing of SMS Opt-In Data: Mobile numbers, SMS opt-in data, and SMS consent records are not shared with third parties or affiliates for marketing or promotional purposes. We only share this information with service providers that support SMS delivery.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers that assist in loan processing, shipping, appraisal services, and customer communications.
• Shipping carriers (e.g., FedEx, UPS) for insured package delivery.
• Legal authorities when required by law or to protect our rights.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except aggregators and providers that support the delivery of text message services.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and secure storage practices. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies, Analytics, and Tracking Technologies

We may use cookies, web beacons, pixels, and similar tracking technologies to collect usage data and improve your experience on our website. The types of technologies we use include:

• Essential Cookies: Required for the website to function properly (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, time spent). We may use third-party analytics services such as Contentsquare to collect this data.
• Functional Cookies: Remember your preferences and settings to enhance your experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to legal and contractual obligations.
• Opt out of SMS communications at any time by replying STOP to any message.
• Unsubscribe from email communications using the unsubscribe link in our emails.
• Request information about the data we hold about you and how it is used.

To exercise any of these rights, please contact us at support@collateraly.com. We will respond to your request within a reasonable timeframe.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Collateraly (operated by Neural Leap Ventures)
131 Continental Drive, Newark, DE 19713, United States
Email: support@collateraly.com
Phone: +1 628-313-5687